queenph Casino Privacy Policy

queenph Casino is committed to protecting the privacy and personal data of all users who access and use our online gaming platform. This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the queenph website at queenph.asia, our mobile applications, customer support channels, and any other services we operate. It covers how we collect, use, store, share, and protect your personal information, as well as the rights you have over your own data.

By registering an account, accessing the queenph platform, or otherwise using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the queenph platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your use of the queenph platform as a whole.

For the purposes of the Data Privacy Act of 2012 and this Policy, queenph Casino is the Personal Information Controller (PIC) in respect of the personal data you provide to us or that we collect about you in connection with your use of the queenph platform.

As the Personal Information Controller, queenph is responsible for determining the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable Philippine privacy law. Contact details for our DPO are provided in Section 15 of this Policy.

Where queenph engages third-party service providers to process personal data on our behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only on queenph's instructions and in accordance with this Policy and applicable law.

queenph collects the following categories of personal data from and about you:

queenph does not intentionally collect sensitive personal information (as defined under RA 10173) such as health data, religious beliefs, or political affiliations, except where strictly required by law (for example, certain AML compliance obligations).

queenph collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions;
• Automatically — when you use the queenph platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies (see Section 8);
• From third parties — we may receive data about you from identity verification providers, payment processors (such as GCash or your bank), fraud prevention services, and publicly available sources, where permitted by law;
• From regulatory authorities — in certain circumstances, we may receive information from PAGCOR, the AMLC, or other Philippine regulatory bodies in connection with our compliance obligations.

queenph uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your queenph player account, including verifying your identity and age (21+);
• Service delivery: To provide you with access to our games, process your deposits and withdrawals, and deliver the queenph Casino experience;
• Regulatory compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities;
• Responsible gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing communications: To send you promotional offers, bonuses, and news about queenph — but only where you have opted in to receive such communications. You may opt out at any time;
• Platform improvement: To analyze usage patterns, conduct research, and improve the queenph platform's features, performance, and user experience;
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

Under the Data Privacy Act of 2012, queenph processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to operate your queenph account and deliver our gaming services;
• Legal obligation: Processing is required to comply with our obligations under Philippine law, including PAGCOR licensing conditions, AMLA requirements, and tax regulations;
• Legitimate interests: Processing is necessary for queenph's legitimate interests, such as fraud prevention, platform security, and business analytics, provided these interests are not overridden by your privacy rights;
• Consent: For certain processing activities — particularly direct marketing communications — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

queenph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya (Maya), BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card processors — to facilitate deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with Philippine regulatory requirements;
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers who process data on queenph's behalf under strict contractual data processing agreements;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government bodies, where required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of queenph's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom queenph shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.

queenph uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

queenph uses the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the queenph platform, including maintaining your login session and enabling secure transactions. These cannot be disabled;
• Performance and analytics cookies: Help us understand how users interact with the queenph platform so we can improve its performance and usability;
• Functional cookies: Remember your preferences (such as language settings) to provide a more personalized experience;
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access to your account.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the queenph platform. queenph does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

queenph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR and AMLA requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC and identity verification documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Customer support communications: Retained for up to three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, queenph will securely delete or anonymize it in accordance with our data disposal procedures.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for player accounts;
• Regular security audits, vulnerability assessments, and penetration testing;
• Strict access controls ensuring that only authorized queenph personnel can access personal data, on a need-to-know basis;
• Staff training on data protection and information security best practices;
• Incident response procedures for detecting, reporting, and managing data security incidents.

While queenph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your queenph account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by queenph:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. queenph will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

If queenph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the queenph platform, please contact us immediately at the details provided in Section 15.

queenph employs age verification procedures during the registration process and reserves the right to request government-issued identification to confirm a user's age at any time.

queenph primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to, or accessed by, service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international payment networks.

Where such transfers occur, queenph ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements incorporating data protection clauses equivalent to those required under RA 10173;
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC or under applicable international standards;
• Technical and organizational security measures appropriate to the risks associated with the transfer.

By using the queenph platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

queenph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the queenph platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically. The most current version will always be available at queenph.asia/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by queenph, please contact our Data Protection Officer (DPO):

If you are not satisfied with queenph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through its official website and contact channels as published on the NPC's official government portal.